Tourists Satisfaction
Mostrando 1-9 de 9 artigos, teses e dissertações.
-
1. Análise da relação causal entre imagem de destinos, qualidade, satisfação e fidelidade: um estudo de acordo com a percepção do turista nacional no destino turístico Natal
This dissertation aims to analyze the causal relationship between the quality of tourist services, satisfaction with the attributes and globally, fidelity and image of tourist destinations. Therefore, it was conducted an exploratory, descriptive research with quantitative analytical approach. Data collection was performed by a questionnaire addressed to tour
Publicado em: 2010
-
2. Princípios da hotelaria aplicados às organizações de saúde: um estudo de caso em dois hospitais de Santa Catarina
In the tourism services sector, hospitality offered to visitors, through means of accommodation, is a factor of fundamental importance for attracting and retaining tourists to a locality, by providing comfort, safety, and a feeling of well-being for the client. Just as in hotels, the principles of hospitality can also be used to offer a better quality servic
Publicado em: 2008
-
3. O DESENVOLVIMENTO E O MARKETING DO TURISMO NA NATUREZA EM PIRENÓPOLIS - A VISÃO DO TURISTA
Tourism is an important economic activity in many countries, including Brazil, and has many types. The tourism of nature is widely spread in Brazil and is found in the municipality of Pirenópolis, State of Goias, which has a great potential for this kind of tourism. The objectives of this dissertation were to determine the evolution and marketing of the tou
Publicado em: 2007
-
4. Análise do perfil e da satisfação dos turistas da cidade de Corumbá (MS) visando à adequação dos empreendimentos turísticos da região
A cidade de Corumbá é considerada a capital do Pantanal e possui amplo potencial turístico. Entretanto, ainda são escassos os estudos que revelem a qualidade dos serviços e da infraestrutura turística local, bem como, que analisem o perfil dos turistas. O conhecimento dessas características é de fundamental importância para a segmentação de mercad
Publicado em: 2005
-
5. Gestão da satisfação e fidelidade do cliente :um estudo dos fatores que influenciam a satisfação e a fidelidade no turismo regional
This Thesis presents a contribution to the study of models of customer satisfaction, analyzing the relationship between construct satisfaction and its antecedents and consequences, carrying through a survey with tourists who live in states of northeast region, had used to travel by bus or their own car and used hotel of Natal in the period from march to june
Publicado em: 2004
-
6. TURISMO DE AVENTURA E MEIOS DE HOSPEDAGEM: ANÁLISE DAS NECESSIDADES ESPECÍFICAS DE UM SEGMENTO E DA ADEQUAÇÃO DE SEUS RECEPTORES. O Mergulho em Bombinhas - SC
This study deals about the tourism market segmentation and how the hostelry sector can act in this process, based on the adventure tourism, in the sporting-recreational category of scuba diving, and the lodging needs of the tourists that practice such category. Through the analysis of the adaptation of the lodging structures to the diver needs, we intent to
Publicado em: 2004
-
7. O CONJUNTO DA PAMPULHA EM BELO HORIZONTE concepção e usos para o lazer e turismo (1943/2003)
This dissertation analyses the original project of Pampulhas Architectonic and Landscaping Complex, in Belo Horizonte, that holds a Lagoon, a old Casino, which nowadays is a Modern Art Museum; a Yacht Golf Club, which is now a Yacht Tennis Club; the Ball House, before a popular ballroom, today is a Modern Architecture Reference Center, and the São Francisco
Publicado em: 2004
-
8. Gestão da satisfação e da fidelidade de consumidores :um estudo dos fatores que afetam a satisfação e a fidelidade no mercado de turismo
The corporative strategies have been systematically changing since the middle of the 90s by including measurement of satisfaction and loyalty of the consumers in their organization. strategies. This essay presents a study on the factors that influence on the satisfaction and loyalty of the consumers, and is based on national models of satisfaction rates. For
Publicado em: 2003
-
9. Análise estrutural do turismo do município de Ilhéus (BA). / Structural analysis of tourism in the county of Ilheus, Bahia state, Brazil.
The study presents an analysis of the tourism industry in the county of Ilheus, Bahia State, Brazil. Local tourism structure was evaluated by using the concepts of capital stocks of the basic production factors (physical, financial, human, social, and natural) and by describing some personal characteristics of the tourists and some specification of the trip.
Publicado em: 2002