Um Framework de alinhamento ontológico entre a TI e o negócio de uma organização

AUTOR(ES)
DATA DE PUBLICAÇÃO

2007

RESUMO

System Development and Information Technology disciplines present benefits when adopting management techniques based on processes. They allow visibility, implant concepts of service and its management and besides create enormous in- tegration among other areas such as business and the technology team. However the great amount of concepts between the organizational service and the tech- nological apparatus, assigned to take care of this demand, urge the existence of a shared vocabulary; which can be based on the best management practices of IT expressed at the Information Technology Infrastructure Library - ITIL. Our proposal considers as premisses that the managment based on process, together with a better understanding of ITIL model can, through the construction of an ontological framework relate the concepts used in diferent models bring bene- fit to the organization when integrated to the Service Oriented Archictecture - SOA. This integrated ontological framework use a common language to business and technology layers relating customers, users and representatives of business together to provide best organizational services.

ASSUNTO(S)

arquitetura soa ontologia alinhamento ontologico ontology process modeling modelo itil ontological alignment itil model ciencia da computacao tecnologia da informação soa architecture information tecnology modelagem de processos

ACESSO AO ARTIGO

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