Relação jurídica entre agências de turismo e turistas-consumidores (problemas e conflitos em Porto Alegre/RS)

AUTOR(ES)
DATA DE PUBLICAÇÃO

2006

RESUMO

The work entitled Juridical Relation between Travel Agencies and Tourists-consumers - Problems and Conflicts in Porto Alegre/RS` concerns the juridical relations between travel agencies (provider of tourism services) and tourists (consumer). This study begins with an evolutionary synthesis of tourism-related laws, giving greater importance to those regarding travel agencies and to the ones applicable in the current legal system. Next, it examines the Juridical Relations and Tourism, in two sections. The first refers to the parties involved in this relation, that is, the travel agency and the tourist. The second studies the juridical relation between travel agencies and tourists, its characteristics and consequences, in general aspects of contracts, electronic contracts and accessory obligations. After this theoretical study, a field research was conducted in the Central Civil Court of Porto Alegre. This research allowed a general description of lawsuits including travel agencies as one of the parties, to then establish which disputes include travel agencies and tourists-consumers. With this study it was possible to analyze the existing problems in this relation and also to develop measures to minimize these conflicts.

ASSUNTO(S)

conflitos e soluções relação jurídica conflicts and solutions turismo travel agency brazil agência de turismo consumer law tourist turista turismo e direito direito do consumidor brasil porto alegre porto alegre rio grande do sul tourism and law juridical relation rio grande do sul

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