Top Business Award
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1. Qualidade em Serviços: Um estudo de caso de micro e pequenas empresas prestadoras de serviços do Estado do Rio de Janeiro finalistas no Prêmio Top Empresarial. / Service Quality: A case study of micro and small companies that render its services for the government of the state of Rio de Janeiro and are finalists in Prêmio Top Empresarial.
The search for the survival and organizational competitiveness through the innovation, adaptation and new formulation of the administration model, for the organizations in the current global scenery, is the object of this study: the management for applied excellence to the services sector. This economical segment, that it is in constant growth and developmen
Publicado em: 2006