World Café method integrated with QFD for obtaining the Voice of the Customer

Abstract Paper aims Investigate the results of the use of the World Café method as a tool to assist the capture of the Voice of the Customer, in a curricular discipline that works with ABPj (Project-Based Learning). Originality As the authors have not found in the literature the application of the World Café method integrated to QFD. Research method Teachers and the coordination of a Logistics course worked together on the application of the method, following the five major phases of the action research, which are: diagnosis, planning, action, evaluation and learning. Main findings T...