Services Of Hotels
Mostrando 1-12 de 20 artigos, teses e dissertações.
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1. Assessment of Lean implementation in Hotels’ supply chains
Abstract Paper aims This article aims at investigating the implementation level of Lean Supply Chain (LSC) practices in hotels’ supply chains. Originality The proposed method allows to characterize LSC implementation in such an unusual context, identifying improvement opportunities and checking for discrepancies in their implementation. Research method
Prod.. Publicado em: 26/08/2019
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2. Customer Satisfaction based on the Attributes of Accommodation Services
Resumo A presente pesquisa busca avaliar a contribuição dos atributos da hospedagem disponibilizados no site TripAdvisor - atendimento, custo-benefício, limpeza, localização, qualidade do sono e quarto - para a satisfação dos consumidores de hotéis e pousadas localizados no Espírito Santo. A pesquisa segue a abordagem metodológica quantitativa, uti
Rev. Bras. Pesq. Tur.. Publicado em: 01/07/2019
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3. Estratégias de segmentação da hotelaria para o turismo de negócios: um estudo em São Luís (MA) / Segmentation strategies of hotel management to business tourism: a study in São Luis (MA)
Tourism is an activity in high expansion in its more varied forms, either for leisure reason or business-oriented it presents statistics of growth sometimes bigger than the percentage of growth in economy. The focus of this study is the business-oriented trips, which has great importance for the development of tourism and hotel management activity even in lo
Publicado em: 2010
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4. Qualidade no atendimento dos serviços de hotelaria em Ribeirão Preto: diferenças entre turistas de negócios e lazer / Hotel industrie service quality in Ribeirão Preto: Differences between business and leisure travelers
The quality in the hotel industry, in conformity to the guests perspective can be equal, lower or higher than they expected. To appraise this quality it is needed to establish attributes, measure and order them. This study intends to make a bibliographical research to find quality attributes in hotel services and after that, to test them among Ribeirão Pret
Publicado em: 2010
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5. The influence of marketing communication and distribution of the acquisition customers in hotels of Santa Catarina in high and low seasons / A influência da comunicação de marketing e distribuição na captação de clientes em serviços de hospedagem no estado de Santa Catarina
O mercado de serviços turísticos no Brasil e, mais especificamente, em Santa Catarina tem crescido de forma expressiva. Estar alinhado a esse crescimento e ofertar serviços de qualidade deveria ser pressuposto básico para qualquer equipamento turístico. Dentro desse contexto, os meios de hospedagem configuram-se como o principal equipamento da atividade
Publicado em: 2010
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6. A gestão ambiental nas empresas de serviços : um estudo das práticas nos hotéis de Brasília / DF / A gestão ambiental nas empresas de serviços ..., 2009
O trabalho a seguir teve o objetivo de analisar a atuação dos hotéis de Brasília, Distrito Federal, no que se refere às práticas de gestão ambiental de modo a atender aos requisitos de sua responsabilidade social corporativa. Para alcançar esse objetivo, a metodologia utilizada foi a pesquisa de campo que abrangeu 29 empreendimentos do gênero entre
Publicado em: 2009
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7. O gerenciamento de impressões e a qualidade dos serviços nos hotéis da Paraíba
The present study has got as its aim to show how the impressions management is being used by the hotels in Paraiba State. For that, the dramma or role play perspective has been adopted as a model for service management. From the theater metaphor, the physical environment and its components can be seen as a scenery of the service show. We conduct the reader t
Publicado em: 2008
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8. Princípios da hotelaria aplicados às organizações de saúde: um estudo de caso em dois hospitais de Santa Catarina
In the tourism services sector, hospitality offered to visitors, through means of accommodation, is a factor of fundamental importance for attracting and retaining tourists to a locality, by providing comfort, safety, and a feeling of well-being for the client. Just as in hotels, the principles of hospitality can also be used to offer a better quality servic
Publicado em: 2008
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9. From granary to scenery viticulture and tourism in the Serra Gaúcha / De celeiro a cenário: vitivinicultura e turismo na Serra Gaúcha
Since the beginning of the 20th century, the Serra Gaúcha, a mountain region located in the northeast of the state of Rio Grande do Sul, is considered the grape and wine biggest and best producing area in Brazil, especially the counties of old Italian settling as Antonio Prado, Bento Gonçalves, Caxias do Sul, Garibaldi, Flores da Cunha and Monte Belo do Su
Publicado em: 2008
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10. Aplicação de ferramentas do pensamento enxuto na redução de perdas em operações de serviços. / Applying lean thinking tools for waste reduction in service operations.
The manufacturing sector has typically led the service sector in developing solutions for quality and productivity improvement and elimination of waste in the processes. The concepts of Lean Thinking, originally applied in manufacturing operations for processes improvement, was first used in services operations after 2000, aiming at the reduction of wastes a
Publicado em: 2007
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11. Events tourism as strategy in the combat to the seasonality: an analysis en the Natal - RN hotel / Turismo de eventos como estratégia no combate à sazonalidade: uma análise na hotelaria de Natal - RN
The aim of this work is to analyse the tourism events and the performance of this segment from market as strategy in the combat of Natal s hotel seasonality, in the executives/managers s vision from this sector. Two searches were realized to turn available this study: Inicialy a bibliographic search involving the concepts associated with the tematic in quest
Publicado em: 2007
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12. Arranjo produtivo local de Bonito/Serra da Bodoquena: desempenho dos empreendimentos turísticos na geração de postos de trabalho, renda e melhorias das condições de vida
Local Productive Arrangement (APL) of Bonito/Serra da Bodoquena, with an expressive proportion of micro companies (94,2%), in four consecutive years has been pointed as the first ecologic touring destiny of Brazil, through the creative dinamic that has been conducted in this business, having been included in PRODETUR/SUL(Tourism Development Program)/South. T
Publicado em: 2007