Service Operations
Mostrando 1-12 de 87 artigos, teses e dissertações.
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1. COST OF AERIAL AND GROUND SPRAYINGS AND TECHNOLOGICAL REPLACEMENT POINT: A CASE STUDY IN THE REGION OF MINEIROS, GO, BRAZIL
ABSTRACT One of the main costs in agriculture is related to mechanized operations, which, in turn, are associated with the capital invested in machinery and equipment, the scale of production, and the operating efficiency. Thus, the choice of technology to carry out these operations must take these factors into account to minimize the production cost. In thi
Eng. Agríc.. Publicado em: 2021-05
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2. Evaluation of patients undergoing emergency surgery in a COVID-19 pandemic hospital: a cross-sectional study
ABSTRACT BACKGROUND: The COVID-19 pandemic is threatening healthcare systems and hospital operations on a global scale. Treatment algorithms have changed in general surgery clinics, as in other medical disciplines providing emergency services, with greater changes seen especially in pandemic hospitals. OBJECTIVES: To evaluate the follow-up of patients un
Sao Paulo Med. J.. Publicado em: 2020-08
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3. University management: the lean production allied to the program quality of life at work
Resumo Este artigo é recorte de uma pesquisa que traz por título: Modelo de Gestão Universitária: um olhar para a governança a partir do Balanced Scorecard (BSC) de uma Instituição de Ensino Superior Comunitária (IESC) do Sul do Brasil. Trata-se de um estudo de caso, do tipo qualitativo. O recorte tem por eixo a Qualidade de Vida no Trabalho. A quest
Gest. Prod.. Publicado em: 17/10/2019
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4. Estratégia de operações: uma abordagem teórica quanto à aplicabilidade do constructo para empreendimentos rurais produtores de grãos
Resumo A estratégia de operações (EO) é responsável por decisões chave das atividades desempenhadas pela função de produção, afim de alcançar a vantagem competitiva no mercado, sendo recorrentes as pesquisas sobre esse constructo nas áreas industrial e de serviços. Porém, a agricultura brasileira também promove bons resultados econômicos pe
Gest. Prod.. Publicado em: 18/03/2019
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5. The Impact of Delays on Customers' Satisfaction: an Empirical Analysis of the British Airways On-Time Performance at Heathrow Airport
ABSTRACT: Increased congestion at hub airports affects on-time airline performance to the detriment of customer satisfaction and may have substantially negative repercussions for airlines in a hypercompetitive environment. This paper concentrates on the on-time performance of British Airways (BA) at London Heathrow Airport (LHR) to identify BA's delays/disru
J. Aerosp. Technol. Manag.. Publicado em: 10/12/2018
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6. Desempeño de discos segmentados de diamante en el corte de hormigón
ABSTRACT Segmented diamond discs are used in cutting abrasive and fragile materials, such as masonry, concrete and marble. Their constant evolution over the past 15 years has allowed increasing the effectiveness of these operations. However, despite being widely used, there is still no standard test to assess their performance in representative conditions of
Matéria (Rio J.). Publicado em: 19/07/2018
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7. Proactive Management of IT Operations to Improve IT Services
Abstract IT Service Operations is a high priority improvement target for IT service providers because it is critical for business operations and involves daily interaction with customers, thus directly effecting customer satisfaction. An action research project involving three organizations explored current IT service operation activities and challenges and
JISTEM J.Inf.Syst. Technol. Manag.. Publicado em: 2017-08
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8. DEVELOPMENT OF A HYBRID FUZZY GENETIC ALGORITHM MODEL FOR SOLVING TRANSPORTATION SCHEDULING PROBLEM
ABSTRACT There has been an increasing public demand for passenger rail service in the recent times leading to a strong focus on the need for effective and efficient use of resources and managing the increasing passenger requirements, service reliability and variability by the railway management. Whilst shortening the passengers’ waiting and travelling time
JISTEM J.Inf.Syst. Technol. Manag.. Publicado em: 2015-12
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9. Assessing carriers’ logistical performance indicator by shippers in the São Paulo Metropolitan Area
Abstract This paper aims to assess the logistics services provided by carriers in the São Paulo Metropolitan Area (SPMA) considering two perspectives: the efficiency of the operations and the adoption of sustainable measures. A survey was applied to the 15 main shippers working with the selected carrier in order to assess logistics performance indicators (o
J. Transp. Lit.. Publicado em: 2015-12
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10. Alternativas de tratamento da água de lastro em portos exportadores de minério de ferro. / Ballast water treatment alternatives in the iron ore ports exporting.
This thesis aims at making a technical and economic analysis of the ballast water treatment in Brazilian iron ore ports. Three distinct treatment alternatives were studied: (1) onshore ballast water treatment; (2) water desalination plant to ballast water treatment; (3) onboard ballast water treatment in shuttle tanker vessels operating in the mooring, where
IBICT - Instituto Brasileiro de Informação em Ciência e Tecnologia. Publicado em: 13/03/2012
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11. Comparativo entre processos florestais terceirizados e primarizados / Comparison between outsourced and primarized forest processes
The Outsourcing and the Primarization constitute management strategies been used by Brazilians forest companies. However, although its use is increasing, technical, economics and strategy terms are not being studied in Brazil, mainly on the forestry sector. Therefore, the principal goal on this research was to compare Outsourcing and Primarization Models inc
IBICT - Instituto Brasileiro de Informação em Ciência e Tecnologia. Publicado em: 10/02/2012
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12. O processo de terceirização do trabalho do assistente social nos serviços públicos
This dissertation aims to conduct a study on the social changes experienced in Brazil and the world from the 70s and its influence in the changing world of work, focusing on the phenomenon of outsourcing in the public sphere, particularly in relation established among social workers employed by Foundation Helio Augusto de Souza (Fundhas), and are assigned to
IBICT - Instituto Brasileiro de Informação em Ciência e Tecnologia. Publicado em: 28/11/2011