Service Operations Management
Mostrando 13-24 de 35 artigos, teses e dissertações.
-
13. Controllership practices adopted by major banks in Brazil in light of a basic conceptual structure of controllership / A prática da controladoria nos maiores bancos que operam no Brasil à luz de uma estrutura conceitual básica de controladoria
Improving management practices and processes has become an essential need for banks operating in Brazil, due to the fast-paced evolution of the economic activities and the credit market. In this context, Controllership, as well as the information it provides, has gained increased importance and prominence within financial institutions. In this sense, the mai
Publicado em: 2009
-
14. Análise investigativa do alinhamento estratégico em empresas do setor de bens de capital-mecânicos
There is a recognition by operations and supply chain professionals including academics that the integration of the participants of a chain provides service improvement and costs reduction to the customer when the goals of each participant converge to each other. However, many matters related to strategic formulation of the business, capacities logistics and
Publicado em: 2009
-
15. Metodologia para a implantação dos processos da cadeia logística segura. / Methodology for implementing secure process in supply chain.
The development of the Methodology for the Implantation of the Processes of the Safe Logistic Chain aims at to establish parameters and methodology for application of the diverse concepts and programs of security for the foreign commerce being aimed at the load control that come being implemented for agencies of government and international organisms. These
Publicado em: 2009
-
16. Performance metrics and sizing plan of Human Resources in the Network Operational Center / Indicadores de desempenho e dimensionamento de recursos humanos em um centro de operações de redes
This work aims to describe the measurement the operational indicators in services attending and support problems realized by Network Operation Center, as well as, to establish attendance metrics directed towards contract maintenance, as well as, recommending the use of the simulations in the Operational Plans of the Service Information Technology Providers.
Publicado em: 2008
-
17. Transporte rodoviário de produtos perigosos : proposta de metodologia para escolha de empresas de transporte com enfoque em gerenciamento de riscos
Road transport is the means which usually heads the handling of dangerous goods, and the rate of environmental accidents related to transportation of such products. Since the shippers of dangerous goods choose the carriers, they are considered to be major players in the logistics chain. It is up to them to discern among several companies, which offers the lo
Publicado em: 2008
-
18. A PPCCIPS- A política pública da coleta complementar, itinerante e programada de sangue-sob a luz da teoria do ciclo da política Pública.
This study aimed to focus on aspects of public administration concerning the implementation of the public policy of complementary blood collection by the itinerant and scheduled PPCCIPS services either trough off local unity or mobile unit blood collection operations, which are managed by the State Institute of Hematology Arthur de Siqueira Cavalcanti -
Publicado em: 2008
-
19. Aonde : an ontology web service for i nteroperability across biodiversity information systems / Aonde : um serviço Web de ontologias para interoperabilidade em sistemas de biodiversidade
Biodiversity research requires associating data about living beings and their habitats, constructing sophisticated models and correlating all kinds of information. Data handled are inherently heterogeneous, being provided by distinct (and distributed) research groups, which collect these data using different vocabularies, assumptions, methodologies and goals
Publicado em: 2007
-
20. Services of posterior outcomes operations: guidelines for better performance. / Operações em serviços de resultados ulteriores: diretrizes gerenciais para um melhor desempenho.
Esta tese aborda serviços cuja "matéria-prima" é o próprio cliente e que se diferenciam dos demais tipos de serviços por não apresentarem uma correspondência imediata entre produto e resultado. Ou seja, os resultados almejados - frutos de vários encontros entre o cliente e o seu fornecedor - ocorrem em um tempo posterior ao da ação efetuada. Em fun
Publicado em: 2007
-
21. Customer needs of automobile sector: a study of the perceptions of the automotive chain links agents. / Necessidades do cliente do setor automobilístico: um estudo das percepções de agentes dos elos da cadeia automotiva.
The major objective of this study was to search the perceptions of customer needs in the automobile sector using the perceived quality measure. The study based on automotive dealers, considering the car assembler influence. In order to achieve the proposed objectives it was necessary to join quantitative and qualitative research strategies. For such, it was
Publicado em: 2007
-
22. Saneamento urbano e qualidade das Ãguas de pequenas obras hÃdricas na Ãrea de XingÃ
This work dealt with the environmental sanitation (water supply, sewage, drainage, solid wastes, and public health) in the urban zone of 29 municipalities of Xingà area. The research showed the main deficiencies found through surveys on site and by consultings in official institutions. The Xingà area is entirely located in the semi-arid zone of Brazil. Acc
Publicado em: 2007
-
23. ANALYSIS OF STRATEGIC COST MANAGEMENT ON SUPPLY CHAIN: A RESEARCH ON BRAZILIAN NEWSPAPER BUSINESS / UMA ANÁLISE DA GESTÃO ESTRATÉGICA DOS CUSTOS NA CADEIA DE SUPRIMENTOS: UM ESTUDO NA INDÚSTRIA DE JORNAIS BRASILEIRA
The objective of this dissertation is to produce an analysis of the supply chain of the Brazilian press industry based on the concept of strategic cost management. The discussion stems from the necessity of the Brazilian newspaper industry, that is nowadays facing important evolution, to become more competitive and to satisfy advertisers and readers continuo
Publicado em: 2006
-
24. A contribution to the concept of cost to serve: case study of a food industry / Uma contribuição ao conceito de custo para servir: estudo de caso de uma indústria de alimentos
Cost management is a growing concern among companies, driven by lack of resources and fierce competition. Increased market complexity and, consequently, the wider range of products and services that companies provide to their customers have turned cost measurement into a great challenge. The task to determine a series of steps - from a commercial policy by s
Publicado em: 2006