Internal Customer
Mostrando 1-12 de 33 artigos, teses e dissertações.
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1. Production line performance analysis within a MTS/MTO manufacturing framework: a queueing theory approach
Abstract Paper aims Mixing the Make-To-Stock (MTS) and Make-To-Order (MTO) strategies to benefit from the both manufacturing systems in an environment with impatient customers. Originality This is the first research article which uses the queuing theory to find the best place of the Order Penetration Point (OPP) in a production line with impatient custom
Prod.. Publicado em: 23/07/2018
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2. CRM ADOPTION IN A HIGHER EDUCATION INSTITUTION
ABSTRACT More and more organisations, from private to public sectors, are pursuing higher levels of customer satisfaction, loyalty and retention. With this intent, higher education institutions (HEI) have adopted CRM – Customer Relationship Management. In order to analyse some of the interesting aspects of this phenomenon n, we conducted an action research
JISTEM J.Inf.Syst. Technol. Manag.. Publicado em: 2016-04
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3. Diagnóstico dos Empreendimentos Econômicos Solidários ligados ao Turismo no município de Miranda-MS, a partir de uma Visão Baseada em Recursos
Solidarity Economics Enterprises are presented as an alternative for workers who are not integrated into the economic model, do part of a productive dynamic and subsist from their own effort and work in any industry or economic activity. Tourism as an activity of great economic impact in the world encompasses several types of projects including the Economic
IBICT - Instituto Brasileiro de Informação em Ciência e Tecnologia. Publicado em: 18/03/2011
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4. A SYSTEMATIC REVIEW OF LITERATURE ON THE PRODUCT VARIETY MANAGEMENT IN THE RANGE FROM 2005 TO 2009 / REVISÃO SISTEMÁTICA DA LITERATURA SOBRE GESTÃO DA VARIEDADE DE PRODUTOS NO INTERVALO DE 2005 A 2009
Product variety has received great attention from industry and academia, where the determination of the number to be offered to the final customer is an important decision for the business strategies of companies. There is a clear trend in the proliferation of this variety, however, the impacts generated by this increase are prompting companies to seek diffe
IBICT - Instituto Brasileiro de Informação em Ciência e Tecnologia. Publicado em: 22/02/2011
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5. Estratégia mercadológica de produtos : um estudo aplicado ao setor de bares e lanchonetes
This dissertation aimed to develop a marketing strategy for the products of a soft drink¿s manufacturer and distributor with its clients through a wide survey that would allow getting to know customer profiles in each retailer, due to its location, region of influence, internal infrastructure, meal options and services offered to consumers. This way made it
IBICT - Instituto Brasileiro de Informação em Ciência e Tecnologia. Publicado em: 2011
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6. Internal communication as a strategic factor in companies with contact center of Greater Florianópolis / A comunicação interna como fator estratégico nas empresas com contact center da grande Florianópolis
Globalization and technological improvement priority, made the way that organizations organize themselves to be changing over time. This made organizations realize the importance of thinking and act in relation to strategic position according to organizational communication especially in relation to internal communication. Moreover, contact centers come to b
Publicado em: 2010
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7. A dificuldade da implantação do balanced scorecard a luz da perspectiva financeira
The dissertation seeks to demonstrate the contribution of the Balanced Scorecard - BSC for monitoring the business strategy. Through the origin and evolution of the system and the concept according to its creators Robert S. Kaplan and David P. Norton, who reported that measurement systems can be formed by a set of indicators that can assess the efficiency an
IBICT - Instituto Brasileiro de Informação em Ciência e Tecnologia. Publicado em: 2010
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8. Considerações sobre o projeto e gestão do sistema de serviço: uma proposta de modelo orientado para a entrega de valor ao cliente / Design considerations and system management service: a proposed model geared to deliver superior customer value
Customer perceived value is one of major antecedents of buying intention, loyalty and customer satisfaction. In spite of it, we observe theres no comprehensive service systems oriented to customer value delivery. For filling this gap, this thesis had the purpose of developing a comprehensive model of service system oriented to customer value delivery. For ge
Publicado em: 2009
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9. O conhecimento tácito como fator complementar a adequação da transferência de rotinas: o caso de um posto avançado de suprimentos no espaço físico do cliente
This research is an investigation of the factor that complements the adjustment in the integral transfer of organizational routines, which incorporate tacit knowledge in the replication of a series of activities related to the implementation a service office within the customer physical environment. Literature related to the subject refers to organizational
Publicado em: 2009
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10. FAVIHC Framework de Avaliação da Interação Humano-Computador / FAVIHC - Framework de AValiação da Interação Humano Computador
In order to implement a software development process following certain quality constraints, which must be observed by the involved professionals (namely developers, customers, users and designers), it is paramount that those professionals interact. Such an interaction is necessary in order to design, build and evaluate the software. Moreover, the evaluation
Publicado em: 2009
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11. AnÃlise dos fatores organizacionais obstativos ao uso da tecnologia da informaÃÃo para a gestÃo do conhecimento: uma realidade vivenciada em pequenas e mÃdias empresas da RegiÃo Metropolitana do Recife
Information technology has brought significant contributions to enterprises in order to develop a new competitive and productive dynamics that allow to accompany changes in information society. The use of information technology has become essential to the efficient availability and use of information and knowledge for strategic, tactical or operational decis
Publicado em: 2009
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12. Ouvidoria em órgão regulador do Sistema Financeiro Nacional: o caso do Banco Central do Brasil
This study aims to understand how can the Ombudsman Office in the Central Bank of Brazil ¿ the national monetary policy authority - contribute towards its interaction with society, especially regarding its customer service center. Social control over the government appears to be vital to the governments be responsive and pursue the public interest. The Ombu
Publicado em: 2008