Fatores Psicossociais Estressores E Protetores
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1. Humor e estresse no trabalho: fatores psicossociais estressores e benéficos no trabalho dos operadores de telemarketing / Humor and stress at work: psychosocial stressors and protecting factors at work of telemarketers
Aim. Taking into account the two-dimensional nature of stress-related psychosocial factors (CASSEL, 1974), the study aimed at identifying the interrelation of negative (stressors) and protecting (beneficial) such factors in the work of a group of telemarketing operators, and the potential of humor as a \ psychosocial resource\ in face of stress at work, as a
IBICT - Instituto Brasileiro de Informação em Ciência e Tecnologia. Publicado em: 03/05/2005