Customer Requirements
Mostrando 1-12 de 49 artigos, teses e dissertações.
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1. ISO/IEC 17025: history and introduction of concepts
Quality is an increasingly present concept nowadays, so meeting the customers’ needs, who buy and use products and hire services, becomes essential. For laboratories, the concept is applied to the reliability and traceability of the results produced and presents itself not only to meet the customer’s needs, but also to allow the signing of agreements in
Quím. Nova. Publicado em: 2021-06
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2. Estudo da capacidade de adsorção de carvões ativados comerciais versus tempo de armazenamento
Resumo O carvão ativado pulverizado quando bem embalado e estocado não possui um prazo de validade regulamentado. Em geral, esta validade é determinada de acordo com requisitos estabelecidos pelo próprio fabricante e está diretamente relacionada a uma estimativa de tempo superior ao tempo em que o produto ficará estocado no cliente até a sua utilizaç
Ciênc. Florest.. Publicado em: 02/12/2019
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3. Assessing the service quality in Software-as-a-Service from the customers’ perspective: a methodological approach and case of use
Abstract Despite the advances in the evaluation of the quality of Software-as-a-Service (SaaS), new studies seem to be necessary, since the existing criticisms concerning the SERVQUAL scale and the lack of studies concerning the use of SERVPERF for this purpose. This work aims to fulfil this gap by proposing a methodological approach to assess the SaaS servi
Prod.. Publicado em: 13/11/2017
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4. CRM ADOPTION IN A HIGHER EDUCATION INSTITUTION
ABSTRACT More and more organisations, from private to public sectors, are pursuing higher levels of customer satisfaction, loyalty and retention. With this intent, higher education institutions (HEI) have adopted CRM – Customer Relationship Management. In order to analyse some of the interesting aspects of this phenomenon n, we conducted an action research
JISTEM J.Inf.Syst. Technol. Manag.. Publicado em: 2016-04
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5. DEVELOPMENT OF A HYBRID FUZZY GENETIC ALGORITHM MODEL FOR SOLVING TRANSPORTATION SCHEDULING PROBLEM
ABSTRACT There has been an increasing public demand for passenger rail service in the recent times leading to a strong focus on the need for effective and efficient use of resources and managing the increasing passenger requirements, service reliability and variability by the railway management. Whilst shortening the passengers’ waiting and travelling time
JISTEM J.Inf.Syst. Technol. Manag.. Publicado em: 2015-12
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6. Stakeholder Management Capability and Performance in Brazilian Cooperatives
ABSTRACT Objective: The aim of this paper is to relate Stakeholder Management Capability (SMC) to economic-financial and social-environmental performance. Design/methodology/approach: Data collection occurred in 26 states and the Federal District of Brazil. There was validation of 171 questionnaires answered at the strategic and tactical levels in the co
Rev. bras. gest. neg.. Publicado em: 2015-04
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7. Innovative Bracket Design Concepts for the Installation of Aircraft Systems
Abstract: Following continually varying customer specific demands across the globe, aircraft design strategy is constantly changing. The manufacturers are focusing on finding ways to make the products more .fiexible thus meeting the several product variants with controlled manufacturing costs. Herein, the .fiexibility addresses the variety of needs with less
J. Aerosp. Technol. Manag.. Publicado em: 2012-09
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8. Modelling and optimization of the surface roughness in the dry turning of the cold rolled alloyed steel using regression analysis
Surface quality of the machined parts is one of the most important product quality indicators and one of the most frequent customer requirements. The average surface roughness (Ra) represents a measure of the surface quality, and it is mostly influenced by the following cutting parameters: the cutting speed, the feed rate, and the depth of cut. Quantifying t
Journal of the Brazilian Society of Mechanical Sciences and Engineering. Publicado em: 2012-03
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9. Verticalização e terceirização das atividades logísticas : estudo de casos múltiplos no setor químico
Logistics allow the company to develop strategies for cost reduction and increase the level of the service offered to the client. For the company to make the decision of executing internally the logistics activities or to outsource these activities is such an important one that in most of the companies this decision is made by the directors or managers. The
IBICT - Instituto Brasileiro de Informação em Ciência e Tecnologia. Publicado em: 2012
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10. Gestão da qualidade aplicada à melhoria do processo de produção de carvão vegetal / Quality management applied to improve the production process of charcoal
The forestry sector contributes significantly to the Brazilian Gross Domestic Product (GDP), as well as to generate employment and income. The research for this sector brought numerous technological advances in areas such as forestry, plant breeding, soil management and water resources. However, few studies have studied management, responsible for increasing
IBICT - Instituto Brasileiro de Informação em Ciência e Tecnologia. Publicado em: 09/12/2011
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11. COLLABORATIVE CONFIGURATION OF SOFTWARE PRODUCT LINE / CONFIGURAÇÃO COLABORATIVA DE LINHA DE PRODUTOS DE SOFTWARE
Product configuration is a key activity for enabling mass customization. It corresponds to tailoring a software application from a software product line, respecting individual customer requirements. In practice, the product configuration activity is challenging, mainly because it involves numerous stakeholders with different expertise making decisions. Sever
IBICT - Instituto Brasileiro de Informação em Ciência e Tecnologia. Publicado em: 07/04/2011
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12. Especificação de requisitos do sistema inteligente para diagnóstico, recomendação de uso e monitoramento de composto de lixo urbano em agricultura.
O uso combinado do processo de desenvolvimento de sistema baseado em conhecimento com modelo de ciclo de vida espiral e a adoção de técnicas de especificação de requisitos de software nas etapas de implementação da interface do sistema baseado em conhecimento e geração da sua documentação mostrous-se apropriado para elucidar e organizar a represen
ENVIRONMENTAL AND HEALTH WORLD CONGRESS. Publicado em: 2011