Client State
Mostrando 1-12 de 40 artigos, teses e dissertações.
-
1. Qualidade de sistema de saúde pública: uma compreensão sistêmica no sul do Brasil
Resumo Este artigo aborda um estudo prospectivo sobre as ações de melhoria da qualidade do sistema de saúde pública do estado do Rio Grande do Sul (RS), com o objetivo de identificar lacunas que impeçam o adequado funcionamento desse sistema e propor ações para alavancar seu desempenho, por meio da abordagem do Pensamento Sistêmico e Análise de Cen
Gest. Prod.. Publicado em: 18/03/2019
-
2. Regulação em saúde no setor privado: o caso da ANS no Brasil e da ERS em Portugal
Resumo No Brasil, o Sistema Único de Saúde (SUS) vem se consolidando enquanto um subsistema público de saúde que convive com um sólido subsistema privado de saúde suplementar e complementar. O sistema de saúde português, de forma semelhante, caracteriza-se pela presença de três subsistemas assistenciais: o Serviço Nacional de Saúde, um setor de s
Physis. Publicado em: 25/02/2019
-
3. Using multi-state markov models to identify credit card risk
Abstract The main interest of this work is to analyze the application of multi-state Markov models to evaluate credit card risk by investigating the characteristics of different state transitions in client-institution relationships over time, thereby generating score models for various purposes. We also used logistic regression models to compare the results
Prod.. Publicado em: 24/11/2015
-
4. Dignidade e relações de poder: um estudo em um call center à luz de Foucault Jones
The study of dignity appears in several areas of human knowledge, as in philosophy, theology, law, medicine. In organizations, has been discussed mainly in relations between companies and employees, but new studies support the expansion for relations with other stakeholders, including customers. Company-customer relations are based on business strategies and
IBICT - Instituto Brasileiro de Informação em Ciência e Tecnologia. Publicado em: 20/03/2012
-
5. Modelos estatísticos para LGD : uma visão clássica e bayesiana
Every day in financial institution is common to nd customers who are unable to honor their commitments. When this occurs we say that the individual is in default. In a possible economic downturn the portfolio could su_er losses due to excessive default clients and high loss rates. At this stage it is essential that financial institutions have a capital reser
IBICT - Instituto Brasileiro de Informação em Ciência e Tecnologia. Publicado em: 28/03/2011
-
6. Uma arquitetura para autoria ubíqua de documentos a partir de apresentações de TV Digital
People comment about TV programs while watching. The technology found at Digital TV environment allow capturing and storing those comments. The combination between comments and the original program can result in a new multimedia document with personalized content. This is an ubiquitous authoring (editing) approach. This work explore the capture and access co
Publicado em: 2010
-
7. SISSA: um modelo de sistema de serviÃo de atendimento da qualidade
The brazilian entrepreneur, following the world scenario and pressured by intense competition, has multiplied your action strategies to conquer a more demanding consumer, well informed, which presents distinct profiles and habits and disposes of a growing offering of new products and services. This process ended on a reorganization of the activities of the r
Publicado em: 2009
-
8. A construção do profissionalismo na agronomia: trabalho, ciência e poder / Professionalism in agronomy: work, science and professional power
The aim of this thesis is to comprehend the process of construction of the professionalism in Brazilian agronomy. We state that different strata of the working class face the labor world in different ways. Workers who are more educated and belong to middle classes, act and regard the labor process in a different way from blue-collars. We studied the process
Publicado em: 2009
-
9. Psychological on duty service: Psychological change process under the humanistic psychology approach / Plantão psicológico: o processo de mudança psicológica sob a perspectiva da psicologia humanista
This research aimed to bring about essential elements present in the psychological change process that is triggered by the psychological on duty service on the clients; this modality of psychological intervention is characterized by a unique session encounter. One or two meetings afterwards are also possible. This study is based on the Person Centered Approa
Publicado em: 2009
-
10. Princípios da hotelaria aplicados às organizações de saúde: um estudo de caso em dois hospitais de Santa Catarina
In the tourism services sector, hospitality offered to visitors, through means of accommodation, is a factor of fundamental importance for attracting and retaining tourists to a locality, by providing comfort, safety, and a feeling of well-being for the client. Just as in hotels, the principles of hospitality can also be used to offer a better quality servic
Publicado em: 2008
-
11. Modelo para anÃlise de tensÃes gravitacionais a partir de caracterÃsticas geomecÃnicas dos maciÃos rochosos
Stresses acting on rock mass can be either of natural origin or induced. The natural origin stresses, or in situ stresses, are divided into: gravitational, tectonics, waste and land. The induced stresses are caused by the action of engineering works such as excavation or construction. These works alter the balance of the state of pre-existing stresses in the
Publicado em: 2008
-
12. O gerenciamento de impressões e a qualidade dos serviços nos hotéis da Paraíba
The present study has got as its aim to show how the impressions management is being used by the hotels in Paraiba State. For that, the dramma or role play perspective has been adopted as a model for service management. From the theater metaphor, the physical environment and its components can be seen as a scenery of the service show. We conduct the reader t
Publicado em: 2008