Um modelo de confiança aplicado aos processos de gestão da tecnologia da informação / A trust model applyed to information technology management processes

AUTOR(ES)
DATA DE PUBLICAÇÃO

2008

RESUMO

This dissertation presents a model of trust in the management of the information technology. It presents relevant aspects on the use of trust on the Information Technology (IT) Management. It comments on the definitions of trust relates the contemporary business environment to crescent risks, as far as trust is concerned, based on the complexity deriving from globalized relationships. It focuses IT management, emphasizing the necessity of alignment with the organizational strategies and the harmonization with the end-activity of the companies. To do so it approaches the impacts of the trust in IT management where recent studies identify that organizations whose IT management is business-focused run less risks and get advantages in relation to others. In this context, it approaches the understanding that the safe route is tied to the trust, which may provide highly desirable results to management, as long as they are controlled and measured, making IT organizations to acquire greater effectiveness in their alignment to the organizational strategy. The application of the model consisted of a case study in the DMB Organization which was drafted a result and a diagnosis of the situation, employing requirements enshrined in trust associated with the relevant procedures of management. In this application have been completed all stages in developing the model, from planning to the tabulation of results after the deployment of the questions raised what was done to enable the verification of the impacts of trust, an activity which had the aid of an electronic system designed for that purpose.

ASSUNTO(S)

tecnologia da informação risco confiança engenharias gestão da tecnologia da informação

ACESSO AO ARTIGO

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