Tecnologia workflow - o impacto de sua utilização nos processos de negócio : um estudo de casos múltiplos. / Workflow technology - its impact on business process : A multiple case study.

AUTOR(ES)
DATA DE PUBLICAÇÃO

2003

RESUMO

The gain in competitiveness is related to organizations that provide services and products rapidly, at low costs and with more quality and security. Considering such scenario, those demands reflect in the search for efficiency improvement, customer satisfaction and profit, constantly stimulating organizations to search for new competitiveness factors, exploring new operations and delivery methods. Hence, the introduction of incremental improvements or a new process design are proposed and often accompanied with automated systems implementation. Workflow systems come along with these strategies (business process redesign and optimization) transforming then in more agile, secure and reliable, giving differentiation to organizations. However, studies in terms of evaluating their impact in business process are few. This research has the objective to present and discuss the main concepts and impacts related to that technology associated to business process and performance indicators by the utilization of the multiple case study method. The conclusion is that the impact of the use oh this kind of technology resulted in improvement in all dimensions considered (cost, delivery, quality and security). However, the impact will present variations depending on the business process to be automated.

ASSUNTO(S)

workflow indicadores de desempenho processo de negócio business process groupware performance indicators workflow groupware

ACESSO AO ARTIGO

Documentos Relacionados