SLA em redes de telecomunicações aplicados a multiserviços em redes IP / SLA in telecommunication networks apply in multiservice on IP networks

AUTOR(ES)
DATA DE PUBLICAÇÃO

2007

RESUMO

The telecommunications services quality, as well as several other products in the telecommunications area, is strongly linked to the suppliers services levels quality. These services levels can, however, be measured andevaluated by objective criteria and from a service level agreement between service supplier and customer, this agreement is called SLA. In this study a methodology is proposed for the elaboration of the SLA documentation model, that takes care the business model necessity.This methodology is structuralized in the politics and processes of service quality described by the international norms and standards like Management Forum, ITU, IETF and ITIL. The modeling of the SLA documentation was applied in a practical case of multi-service networks, based in IP networks, resulting in the system specification of the quality service level to be contracted with services supplier. The application of this methodology resulted in improvements for both sides, regarding the reduction in operational costs, the correction of processes and procedures, and a high reliability and transparency in the commercial relation.

ASSUNTO(S)

ietf itil. telecommunications services ietf multi-services quality service ip network telemanagement forum serviços de telecomunicações itu itil telecomunicacoes sla edes ip qualidade de serviço. sla telemanagement forum itu multiserviços

ACESSO AO ARTIGO

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