Relationship between Organizational Design and Performance Indicators of Nongovernmental Organizations in the State of São Paulo. / Relação entre estruturas organizacionais e indicadores de desempenho das organizações não-governamentais do estado de São Paulo

AUTOR(ES)
DATA DE PUBLICAÇÃO

2004

RESUMO

This research investigates the relationship between the fundamental aspects that set organizational designs – under Mintzberg’ view – and operational performance indicators of Nongovernmental Organizations in the state of São Paulo. On the subsidiary way, it explores the relationship between organizational designs and activity sector, age, size, and funds composition. The fundamental aspects correspond to the parameters of design and situational factors. The performance indicators are analyzed in their quantitative and qualitative aspects. Indexes of resources application on secondary activities and main activities, labor productivity and capital productivity were employed to analyze the quantitative indicators. As for the qualitative aspects, the main factors with which the examined entities are under obligation, aiming to satisfy the beneficiaries, were analyzed. This inquiry embraces a hypothetical-deductive approach and performs a field research with 34 entities affiliated to Nongovernmental Organizations Brazilian Association in order to guide interviews. This paper, considering the set of NGOs, discerns three predominant organizational designs – professional bureaucracies, adhocracies and missionary. Moreover, considering each NGO, it detects an absence of pure types. Those considerations imply in three conjectures: presence of hybrid configurations; structural transitions; and a new design not contemplated in the Mintzberg’ original typology. This analysis verifies that most of the financial resources are applied in the main activity and low indexes of labor productivity and capital are predominant, regardless the used methodology. It observes that ‘ identifying users needs’ and ‘maintaining a relationship with courtesy and respect’ are the two main quality factors. This investigation observes that all organizational designs are related to young and small entities. It verifies that entities close to professional bureaucracies are related to the fields of education/research and racial or genre bias and the majority of their funds comes from international cooperating agencies. The NGOs close to adhocracies are associated to the social-environmental and human rights defense areas and show a greater diversity of fund resources; the NGOs close to missionary types are associated to human right defense area and obtain the greatest part of their funds from governmental agencies. This inquiry states that entities close to professional bureaucracies show better performance quantitative indicators, whereas, on the other hand, those close to adhocracies are associated to worse performance quantitative indicators; entities close to missionary designs show intermediate performance indicators. The results set forth that entities close to professional bureaucracies achieve better performance indicators, so they reject the hypothesis that NGOs close to missionary designs would be the ones to show better performance indicators. Further research would verify which of those conjectures regarding the organizational designs in NGOs can be corroborated.

ASSUNTO(S)

organizações não-governamentais estruturas organizacionais indicadores de desempenho performance indicators organizational design nongovernmental organizations

ACESSO AO ARTIGO

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