Quality management method for interprise resource planning systems implementation / Metodo para gestão da qualidade em implementações de sistemas integrados de gestão de recursos

AUTOR(ES)
DATA DE PUBLICAÇÃO

2005

RESUMO

From the second half of teh 90 , the Enterprise Resource Planning (ERP) systems implementation appears like one of the main investment focus related to the use of information technology in the companies, which aimed to acquire competitive advantages through cost reduction and differentiation of products with the use of these systems. ERP implementation showed to be much more than a technology project, involving structural and mannering changes, becoming a complex and high risk process for the organizations. In the literature specialized on ERP, there are many examples of the difficulties of this type of project and about implementationsthat had not reached the expected objectives, frustratingthe expectations of the contractors. The present work describes, first of all, the development of a quality management method to ERP systems implementation, based on critical success factors. Then, this method is tested in a set of tinished projects. Afier this, a real case of application of the considered method is analyzed, detailing the steps and the results obtained. At the end, main conclusions and some evidences regarding to how the method helps to improve quality management during ERP implementations are presented

ASSUNTO(S)

project management strategy sistemas de informação gerencial gestão da qualidade total total quality management management information systems qualidade adminstração de projetos quality estrategia

ACESSO AO ARTIGO

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