Possibilidades e limites de reconstruir a recepção das unidades básicas de saúde - (re) conhecendo o trabalhador / The possibilities and limits about rebuilding the receptions of Health Basic Units Recognizing the employee

AUTOR(ES)
DATA DE PUBLICAÇÃO

2006

RESUMO

The research analyzes the reception of a health public unit, on its first level of attention of the health system in Matão, State of São Paulo, since the physical area until the work process in the unit. The specific aims of the study is to characterize the activities done in the reception and to dissect the labor of the agents that work in each health unit, trying to understand the constituent elements of the work process (subject, instruments, product and purpose) through the worker perspective. The theoretical referee used was the work process, focusing on health to analyze the data. The survey is descriptive and has a qualitative treatment. The workers of the reception were the subjects of the research, important actors on the health practice. To collect the data the free observation was used as well as a semi-structured interview, done with seven people that work in the reception. The data were organized as methodological tools of the Collective Subject Speech, where key expressions from the interviews were searched with the central ideas bringing the social talk of the employee. From the content of the CSS three thematic were chosen: Object of the work, Instrument of the work and purpose of the work, giving sub themes analyzed privately. It was able to identify some mechanical, alienated actions that put the work as an instrument to obey rules and protocols, using hard technology, result of some worker?s production. Merhy considers it as dead work and hard-light technology. The work in each unit is a dynamic process loaded with implicit and explicit related aspects, done as a component of the medical appointment. It is possible to identify in this study the existence of a work that ties the agent up, a fragmented work, but the research reveals some employees that show the possibility to introduce processes out of the logical mass of people and things, workers that may organize and work in groups.

ASSUNTO(S)

processo de trabalho shelter place work process trabalhadores acolhimento employees

ACESSO AO ARTIGO

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