Percepção dos usuarios, profissionais de saude e gestores sobre o serviçp oftalmologico do Hospital Regional de Divinolandia, São Paulo / Users administrator perceptions health professionals and relation to the working system of the ophthalmologic clinic of the Hospital Regional de Divinolandia, São Paulo, Brazil

AUTOR(ES)
DATA DE PUBLICAÇÃO

2009

RESUMO

The verification of the users perceptions and the administrator (mayors, the health secretaries and health professionals), in relation to the working system of the Ophthalmologic Clinic in Divinolândia (São Paulo) inserted in a health inter municipal consortium (CONDERG), has always been accomplished in an empirical way, not allowing a scientific analysis of data. This research was done to determine the perception of the users and administrators in relation to the accomplished assistance aimed at evaluating and identifying areas to improve these services. A descriptive transversal study was made at the Ophthalmologic Clinic in Divinolândia, at the City Halls and Health Centers of the 16 towns that integrate the CONDERG. Two kinds of self-applied questionnaires gathered information of users and administrators, in two situations: typical week of attendance from 7th to 11th August 2006(for the users) and from 14th to 21st August 2006 (for administrators only). The sample was formed for 359 users and 48 administrators. The medical attendance accomplished was considered excellent by 79,6% of the users, 93,7% of the mayors, 87,5% of the health secretaries and 100% of the health professionals. In relation to the nursing personnel, 75,7% of the users; 93,8% of the mayors; 75% of the health secretary and 100% of the health professionals considered it to be excellent. The reception was considered excellent by 73,8% of the users, 100% of the health professionals, 93,8 of the mayors and 87,5 of the health secretary.The self-score of this study revealed from the answers of the users and administrators, that the attendance from the doctors and nursing personnel as well as the reception services from the Ophthalmologic Clinic in Divinolândia were rated excellent

ASSUNTO(S)

instituições de saúde - administração health assistance saude publica health administration institution quality control assistencia a saude controle de qualidade public health oftalmologia ophthalmology

ACESSO AO ARTIGO

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