MAnGve: um modelo para governança ágil em tecnologia da informação e comunicação

AUTOR(ES)

Alexandre José Henrique de Oliveira Luna

DATA DE PUBLICAÇÃO

2009

RESUMO

In recent years, ICT - Information and Communication Technologies has been a subject of increasing investment and research from both academic and non-academic organizations, demanding high efforts in developing business models and implementation of practices which allows more competitiveness to organizations. In this scenario ICT Governance has emerged as an option to manage effectively ICT initiatives, to ensure the return on the investment and add improvements to business processes. However, one of the main shortcomings of the ICT governance models is referred to a unexisting practical approach to enable implementation and improvement of processes and services in the field of ICT Governance. In order to propose an alternative to this problem, this master thesis introduces the basis of the Agile ICT Governance and Agile Model which supports the ICT Governance - MAnGve that is based on the principles, values and practices of Agile Methodologies from Software Engineering, focusing on actions that promote the elimination or mitigation of the gap between the ICT and business. Finally this model was refined and validated through the application of a Case Study in an Government Organization of the State of Pernambuco - Brazil, generating satisfactory results, throughout two iterations of applying the model. As result a function and three ICT governance processes have been deployed and have been improved during the two cycles, in a range of eight months, leading the organizational unit involved from a management model based on ICT "fire fighting" to a state of maturity that allows direct their efforts in the management of services terms.

ASSUNTO(S)

ciencia da computacao agile methodologies ict management services information and communication technologies (ict) governança corporativa ciência da computação ict governance modelo de governança de ti tecnologia da informação project management ict agile governance

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