Liderança e o processo de gestão da qualidade / Leadership and the quality management process

AUTOR(ES)
DATA DE PUBLICAÇÃO

2004

RESUMO

In a world each more linked, and in constant change, the companies are searching for knowledge and new learning forms as chances for its growth and development. The main objective of this paper is to investigate if the leadership exerts an effective paper in the quality management. The paper is composed by a study on the concepts of quality and leadership and a study, of explorer character, in three companies of different business branches, objectifying to know the relation between leadership and quality management. The study on quality shows the qllality management concepts, structures, processes and strategies. The stlldy on leadership identifies the historical evolution ofthe leadership concepts, context and strategies. The research was carried through using a questionnaire with 29 questions, composing three factors: organization ofthe work, leadership and power to decide process, and focus in the customer. The searched sample was constituted of 120 employees. The results analysis presented in the three factors that had given sustentation to the research, evidences that the leadership exerts an effective paper in the practical qllality management. Due to the sllbjects complexity, this study deserves greater deepening so that the reached results are extended

ASSUNTO(S)

quality qualidade liderança administração management leadership

ACESSO AO ARTIGO

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