Integration of QMS NBR ISO 9001:2000 with a management system by drivers : Case study / Integração do SGQ NBR ISO 9001:2000 com um sistema de gestão por indicadores : Estudo de caso

AUTOR(ES)
DATA DE PUBLICAÇÃO

2008

RESUMO

This work presents a process to evaluate impacts in companies that apply Quality Systems -QS- based on NBR ISO 9001:2000, through the application of drivers. From the basic structure of this standard, methods are shown to evaluate impacts in organizations, through exploring the potential of Quality Systems. Companies have different performances in Quality and Productivity, while applying QS, although they have gone through similar certification processes. For this dissertation the knowledge of the present status of a QS is of key importance in order to use the full potential of an implemented System. The evaluation of the status of a company is made by positioning grids, partially based on PNQ criteria. Those grids follow the five steps described in World Class Manufacturing. They are prepared from market data, literature, Benchmarking and also Voice of the Client. It is possible from results obtained with the grids generate metrics and evaluate impacts in business obtained with the Quality System and together with process flow sheets define improvement plans and savings to be got from their implementation.

ASSUNTO(S)

produtividade quality management productivity iso 9000 gestão da qualidade total drivers iso 9000 indicadores

ACESSO AO ARTIGO

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