Influência dos fatores de capacidade organizacional na percepção de mudanças

AUTOR(ES)

Sergio Gabriel Domingos

DATA DE PUBLICAÇÃO

2009

RESUMO

Change in the organizational environment is constant and necessary. The technological development, the market dynamics and the relationship with customers require quick and flexible strategies. Changes can occur only in some aspects of the organization with a view to implementing adjustments and improving efficiency. This is called Transactional Change (Burke and Litwin, 1992). When the organization itself is reframed, resulting in a new mission and a shift in its underlying strategy and processes, change is referred to as Transformational (Burke and Litwin, 1992). Change occurrences can be hindered or enhanced due to some organizational capacity factors, including the information flow, an organizational action strategy, coalition support for change, turbulence in the external environment, group autonomy, bureaucracy and reliance on managerial action. The present paper aims at appraising whether these factors influence or not the way individuals perceive the transformational and transactional changes in an organization. The data (N=340) have been gathered in a number of questionnaires applied in a public institution that has been merged with other organs, undergone management changes and had some of its areas restructured. The Organizational Capacity Assessment Tools for Changes and the Change Perception Tool have also been used. The results point out that the organizations action strategy, the coalition dynamics and the communication flow (R2 = 0,35; p = 0,011) are predictive factors for Transformational Changes perception. As for Transactional Changes, group work (R = 0,16; p = 0, 001) is barely considered a predictive factor. As previous research work in public institutions have already demonstrated, the analyzed organ has failed to present organizational capacity for changes. The research results are analyzed taking into account the reviewed literature and the practical implications of this work.

ASSUNTO(S)

mudança transacional psicologia mudança transformacional transactional change organizational change capacidade organizacional transformational change mudança organizacional organizational capacity

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