Esperança: construção e tese de um modelo teórico da sua influência no processo de compra do consumidor de cirurgia plástica estética. / Hope: construction and test of a theoretical modelo of its influence on the purchase process of the aesthetic plastic surgery consumer

AUTOR(ES)
DATA DE PUBLICAÇÃO

2010

RESUMO

In the last two decades the Consumer Behavior area has progressed through propositions and testing Models such as Trust, Satisfaction, Loyalty, Risk, Perceived Value, among others, as conceptual studies of these and other constructs have been challenging the Academic community to carry out innovative research and bring a differential to the theory of Marketing. Therefore, the present research focus on the understanding and development of the construct Hope, an important aspect for better understating the consumer behaviors and a subject fairly explored by the literature. Cosmetic Surgery consumers were chosen for this study as the presence of the feeling Hope in the decision making process, as well as perceived risk, can enrich the Models. The focus of this Thesis was to extend and test the influence of the construct Hope in a theoretical Model applied on consumers of aesthetic plastic surgery in Brazil, mainly in relation to the constructs of Customer Satisfaction, Trust (in doctor), Expectations, Anxiety and Perceived Risk. Hence 12 hypotheses were proposed and united in a theoretical Model which the construct Hope was related to constructs that tends to impact on consumers satisfaction. A literature review in the relevant fields was conducted aiming to provide a better understanding of the constructs adopted in the Model proposed as way to obtain the necessary description of the development process, which was tested by Structural Equation Modeling (SEM). Two phase data collection were conducted for this research adopting qualitative methods at the first stage and quantitative at the second. At first two focus groups with female cosmetic surgery consumers followed by in-depth interviews with experts accomplished the qualitative phase. For the quantitative stage a web survey was applied and obtained a total sample of 384 females, including 207 consumers who had made aesthetics plastic surgery and 170 consumes with the intentions to do it. Based on the propositions that appeared in the focus groups an extended Model was tested using the sample described above. The result shows that Hope emerges as an important construct in the Model tested, with a confirmation of different hypotheses and propositions emphasizing the need to include the construct Hope in future Models due to the high proportion of explanation this construct would play with the others, especially with the construct Satisfaction. Its important to observe that the Models applied in this Thesis, despite their complexity, were able to present appropriate measurements allowing saying that this research has made a contribution to the field of Marketing. Limitations and future research were also considered at the end of this Thesis.

ASSUNTO(S)

cosmetic surgery sem risco percebido esperança hope sem perception risk satisfação cirurgia plástica estética satisfaction

ACESSO AO ARTIGO

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