Determinação de fatores facilitadores para a construção da confiança nas interações virtuais

AUTOR(ES)

Luiz Eduardo Neiva Vilaça

DATA DE PUBLICAÇÃO

2007

RESUMO

In the contemporary information society, growing competition creates intense demand for knowledge in organizations. The success of any organization depends on its ability to share, and especially to create, information. One of the great challenges in information-sharing is to provide the necessary support to facilitate interactions among individuals in networks of relationships. The literature identifies trust as a fundamental ingredient in human interactions, serving as a necessary basis upon which relationships can develop and function effectively. On the other hand, the literature raises questions about the possibility of establishing trust in interactions that take place primarily in a virtual environment. Addressing this problem, this research project examines the topic of trust in virtual environments, with the goal of identifying factors that contribute to building trust in human relationships based on virtual interactions. For that, a bibliographic research was made aiming to identify those factors, as well as a field research to evaluate the perception of the virtual peoples interactions, concerning the identified factors. The results lead to conclude that: (i) twenty three of the twenty five factors were validated by the sample highlighting the factor Keep Commitments - as the most important one; (ii) the group of factors directly related to perceived trustworthiness, identified as one of the agents for building trust in virtual interactions, was confirmed as the most important as well; (iii) there are different perceptions between synchronous and asynchronous interactions members concerning factors relevance. Finally, it was observed that even with all technological information and communication progress, trust is and will remain being the best fuel to feed the virtual peoples interactions aiming to create and share knowledge in organizations.

ASSUNTO(S)

communities comunidades telemtelemática; interação homem -máquina; redes de computação ática; interação homem-máquina; redes de computação interações redes ciencia da computacao interactions confiança confiança instantânea fatores facilitadores virtual environments swift trust networks facilitators factors ambientes virtuais trust

Documentos Relacionados

• Entre discursos e práticas: a construção da confiança nas interações professor-alunos
• Confiança e reciprocidade entre policiais e cidadãos: a polícia democrática nas interações
• A atuação de professores nas series iniciais do ensino fundamental como facilitadores das interações sociais nas atividades de conhecimento fisico
• A crise dos vínculos de confiança nas interações da prática médica: uma nova configuração no contexto histórico contemporâneo
• Interações virtuais. Perspectivas para o ensino de Língua Portuguesa a distância