Decoding nonverbal communication by team nursing an Intensive Care Unit (ICU) / Decodificação da comunicação não-verbal pela equipe de enfermagem de uma Unidade de Terapia Intensiva
AUTOR(ES)
Aline Panaia Kron
DATA DE PUBLICAÇÃO
2010
RESUMO
The study was conducted in an adult ICU in a government hospital of São Paulo, with capacity around 450 beds. It is a general hospital, teaching, and reference to polytraumatized in the North area of São Paulo. Located on the second floor of the building, the ICU hás 22 beds, three of them to isolation and one for hemodialysis. Data collection was performed in January 2010, during the period of the 5th to 18th, in the morning, afternoon and evening covering all shifts. This is an exploratory and descriptive field research that aimed to describe how members of the ICU nursing staff perceive and decode the non-verbal communication of patients unable to communicate verbally; verify the importance of non-verbal communication given by members of the nursing staff and explain the strategies they know. The data were collected by the researcher with the use of both two tools: 1st Roadmap of observation (Appendix III), 2nd Report (Appendix IV). Data were analyzed quantitatively and are presented in the formo f figures and tables. The population was composed of 33 nursing staff members with 23% (5) nurses and 77% (28) nursing assistants, which, when observed in 95 activities performed by them, mostly did not understand or decode the non-verbal communication from the patient in assistance, despite concern that this is an important form of communication in nursing care.
ASSUNTO(S)
enfermagem nursing comunicação nãoverbal unidade de terapia intensiva (uti) enfermagem intensive care unit (icu) non-verbal communication
