CONTRIBUIÇÃO À INTEGRAÇÃO A VIDA MODERNA DA POPULAÇÃO ENVELHECIDA POR MEIO DA UTILIZAÇÃO DOS TERMINAIS DE AUTO-ATENDIMENTO BANCÁRIOS / CONTRIBUTION TO THE INTEGRATION THE MODERN LIFE OF THE ELDERLY POPULATION THROUGH THE USE OF THE AUTOMATIC TELLER MACHINE

AUTOR(ES)
DATA DE PUBLICAÇÃO

2007

RESUMO

Despite of the constant advances of the Brazilian population aging, the society tends to discourage the participation of the elderly population in the socioeconomic and cultural processes of production and in the processes of decision and integration of the society. This research intends to contribute with the integration of the elderly population suggesting recommendations that adapt the automated teller machine (ATM) to their Physical , cognitive and cultural characteristics . The research was accomplished with aged people with the objective to evaluate and understand the way they interact with the terminals (ATM). The used methods were: two questionnaires, an analysis of similarities, an reading analysis of options in the menu of the automated teller machine systems and an analysis of hierarchization of stages of the system. Starting from the results, it was possible to propose recommendations that can adapt some of the functionalities of the automated teller machine to the capacities and abilities of interaction of the elderly population.

ASSUNTO(S)

ergonomia populacao envelhecida elderly population ergonomics usabilidade terminais de auto-atendimento bancarios automated teller machine usability

ACESSO AO ARTIGO

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