Conflitos no período pós-privatização das telecomunicações: um estudo de caso / Conflicts on the brazilian telecommunications sector after privatization : a case study

AUTOR(ES)
DATA DE PUBLICAÇÃO

2003

RESUMO

ABSTRACT The aim of this paper is to verify some issues related to conflict resolution in the telecommunications sector on the period after the privatization, analyzing in a minucious way a conflict occurred between Embratel and Telefonica, based on the concepts of negotiation, competitivity and conflict resolution. First of all some concepts about the organization of the State and the world tendency of monopoly flexibilization, including the economy essential sectors privatization; the creation of a national agency to rule the sector and assure the eficiency of a competion and universalization model; competitivity; and the conflict resolution forms, specially for the telecommunications sector, are presented. For the study case, informations are taken from secondary sources and interviews at Telefonica and ANATEL, as well as a contact with a lawyer indicated by CADE, are made. With the joint of all the information, it is possible to analyze the conflict ocurred after the early achievement of the goals set when the privatization took place, by Telefonica, what made this company able to offer different services in the area first set for Embratel, and also analyze the position of the agents related to the conflict and their opinion about the actual context of the telecommunications sector.

ASSUNTO(S)

conflitos conflict resolution telecomunicações concorrência telecommunications sector competition

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