A pratica de desenvolvimento de software e a arbordagem da semiotica organizacional

AUTOR(ES)
DATA DE PUBLICAÇÃO

2003

RESUMO

We have experienced, in the enterprise world, an evolution in the forms of software development, demanding for shorter cycles, and new methods and technologies are appearing continuously. The user of information systems, each time more involved with informatics, imposes requirements relating to the quality and the reduction of the software development cyc1e. Searching for excellence in quality, companies increase their processes generating new demands for the Information Technology - IT area, that participate in these activities, with knowledge beyond software development: understanding the organization, its processes and businesses as a whole. External employees, without the knowledge of the culture of the organisations, can make situation more complex. Regarding software development methodologies, we can perceive that it has had significant advances in the technical side, but little evolution in relation to the analysis, which could have more serious consequences in the projects and in the company. In our professional experience with software projects analysis and management we also have verified that Requirement Eliciting and Analysis are stages, within the development cycle, still to evolve. How to have a specification based in good user requirement surveys and analysis, and representing the core of the organization necessity so that changes can be operated in processes and in the software system with relative facility? How to approach users and IT technician in terms of language and meaning, in the process of an information system development? As a way to contribute to the understanding of these questions, amongst others, and to propose solutions, we developed this work in a qualitative case study format, applying the Organisational Semiotics approach that we see to be a way to fill gaps we find in the traditional developments. The case study discussed in this dissertation involved works in the Academy, as a preparation for enterprise environment and, in the sequence, the referential was introduced in three companies for evaluation and use in real work situations. With this work we had the opportunity to verify its use, the developers and users involvement in the process, allowing to get results and proposals to consolidate and to extend the use of this referential

ASSUNTO(S)

engenharia de software semiotica interação homem-maquina

ACESSO AO ARTIGO

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