A Gestão da qualidade e o redesenho de processos como modelo de desenvolvimento organizacional em hospitais publicos universitarios : o caso do Hospital de Clinicas da Unicamp / The quality management and the redesign of process as an organizational development model in university public hospitals : the case of UNICAMP Clinics Hospital

AUTOR(ES)
DATA DE PUBLICAÇÃO

2006

RESUMO

The quality in public health care still is an incipient movement in Brazil. Resource inadequacy in investments and improvement, but also lack of efficiency and effectiveness, weak reception of the users, low impact of the health actions in the population problems, are still evident failures. It is extremely necessary and imperative to point intervention measures to change this reality. It is not enough to improve the capital investment, it is also necessary to improve the organizational procedures to reduce expenses, cut out waste, rework, and reduce the variability of work processes. What should move the public administration is then the good use of the budget, and not the increase of profits like in the private companies. This way, the public health area is an unique ambient to improve changes in management techniques. This dissertation has the purpose to show how the Quality Management and the method of Process Redesign can be a good strategy to the Organizational Development in University Public Hospitals, through the experience in UNICAMP Clinics Hospital. The reality founded redesigning processes in HC UNICAMP, was a great number of easy changes to implant in the established processes. The changes let improve the areas interface, and create an interaction routine between suppliers and clients, with shared decisions between many services. A great jump happened because interfunctional and inter-professional themes were more accessed and discussed. The Quality and the Processes Redesign also contributed to change the organizational culture through: improvement of the internal integration between many organizational levels; leadership qualification; changes in the workers and administrators conscience; creation of an intense collectivist movement. A great portion of public health organizations must reduce costs, and improve the quality in services. This way, the reproduction of this model is still a challenging proposal

ASSUNTO(S)

desenvolvimento organizacional saude publica redesign process total university hospitals quality management public health hospitais universitarios process improvement organizational development gestão da qualidade total

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